MiCLOUD ANALYTICS

Mitel Business Analytics - Call reporting and dashboards Fully integrated multi-tenant call management accessible from mobile devices.

MiCloud Analytics - Real Time Call Reporting

MiCloud Analytics Cloud call reporting offers live dashboards and wallboards for your business. Regardless of the type of business you are, this can offer invaluable information and historical call reports.

Hourly incoming call distribution
Caller tolerance
Percentage calls answered
Important observations, such as total calls, abandoned calls and unreturned missed calls
Call summary by DDI
Call summary by user
Hourly call activity
Call response analysis
Unreturned missed calls by CLI / detailed
Longest calls

Apps available for IOS, Android and Windows Phones.